Gold and platinum shares stole the show on the local bourse.

See how South Africa’s financial advisers are embracing technology, personalisation, and trust to serve better. INN8 empowers this transformation with a purpose-built platform.

Discover how INN8’s future-fit investment platform helps financial advisers reclaim time to deliver a better client experience.

Markets on the up - snubbed The tariff show.

Global markets have seen significant volatility since President Trump announced the so-called reciprocal levies in a sweeping executive order on 2 April. The plan to use tariffs to reset the world moved the US as a trusted partner in trade agreements and global security, to a source of confusion and doubt in mere weeks.

Risk management remains a fundamental pillar underpinning successful investment practices aimed at mitigating uncertainty and safeguarding against financial losses. In contemporary financial markets, the advent and rapid integration of artificial intelligence (AI) can transform conventional risk management frameworks and equip investment professionals with unprecedented analytical capabilities.

This familiar disclaimer is generally treated as a warning label. Do not assume an investment will continue to do well in the future simply because it has done well in the past.

DFMs are an established part of the investment landscape in South Africa. Research conducted by NMG1 showed that 67% of South African advisers operating outside of networks, use a DFM. In addition, 80% of IFAs under the age of 40 say that they will be using a DFM within the next three years.

Offshore investing is a powerful strategy to preserve and grow your wealth. It allows you to spread investment risk across different economies and geographies. It also provides access to industries and companies that may not be available locally but are an important component of a well-diversified portfolio.

In an age where digital experiences are benchmarked against platforms like Netflix, YouTube, and social media, client and adviser expectations in wealth management platforms are changing rapidly.

In the world of investing, terminology can often be confusing and one term that causes confusion for many is “investment wrapper.” Whilst it may sound technical, understanding it is key to making smarter investment decisions.

Investors shook off trade war fears.

Big U-turns prevent a meltdown in financial markets.

2024 was characterised by record highs in US equity markets and uncertainty. Strong earnings, particularly among the majorUS technology companies, helped drive equity markets in 2024.

When I think about the future of financial advice, one word continues to rise to the surface: data. Advisers who embrace data-driven insights understand their clients better, make more informed decisions, while enhancing their practices.

In the world of investments, “diversify” is a drumbeat that echoes from trading floors to retirement seminars, championed as one of the most prudent ways to manage risk.

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Retirement planning often involves finding a balance between maintaining a comfortable lifestyle now and securing financial stability when you retire.

In an era of rapid change traditional financial advice models are being challenged, necessitating the re-evaluation of existing practices and creating new ways of thinking.

The asset management industry is filled with award shows each year, from the ProfileData (previously known as the Raging Bull awards) and Morningstar awards, to our very own INN8 Invest Diamond awards.

In today's digital-first world, financial advisory businesses are evolving rapidly. Platforms have become essential in shaping how advisers interact with clients, manage operations, and stay compliant with regulations. To quote Geoffrey G. Parker: “Platforms don’t just aggregate users, they empower them”.

Trump laid the groundwork for continental trade war.

US stocks down as Chinese market surges

2024 was characterised by record highs in US equity markets and uncertainty. Strong earnings, particularly among the majorUS technology companies, helped drive equity markets in 2024.

As the curtain falls on 2024, we look back at some of the main corporate activity, the high-profile appointments and the job moves in the local asset management industry over the year.

With the tax year end approaching, it is an opportune time to ensure you have takenadvantage of the tax breaks available and are not leaving any ‘free money’ on thetable. With various avenues available for tax-efficient investment, understandingthese strategies can help investors make informed decisions, while adhering to taxregulations.

If there is one thing the financial world loves, it is the allure of a crystal ball – trying toforecast future market movements, client demands, and regulatory changes.

Artificial Intelligence (AI) has rapidly evolved, with leading technology companies developing advanced models and services that are transforming various industries.

Letsatsi Modisha is a Specialist Investment Consultant at INN8 with a knack for transforming challenges into opportunities. Since joining the team in June, she’s been navigating the exciting, ever-changing world of digital platforms and building strong connections with advisers. Whether it’s turning sceptics into advocates or adapting to unexpected meeting twists, Letsatsi brings curiosity, resilience, and a touch of innovation to every interaction.

Sinegugu Ntuli, a Specialist Investment Consultant at INN8, reflects on her journey, having recently joined the team. With a fresh perspective and a drive to build strong relationships with advisers, she shares her insights, challenges, and the rewarding moments that have shaped her experience so far.

Michael Summerton unpacks how you can unleash the power of storytelling to build trust, inspire, and drive lasting impact.

Dombo Dombo is not just a Specialist Investment Consultant at INN8 – he’s a digital detective, platform pioneer, and adviser whisperer! Since joining the team, he’s been guiding advisers through the digital revolution, helping them trade paper trails for seamless straight-through processes. With a knack for patience and a good story about shared university connections, Dombo is all about making digital magic happen, one adviser at a time.

Global markets rally on US and China sentiment.

Sikhulule Mamana, a Specialist Investment Consultant (SIC) at INN8, joined the company in August 2023. With a background in financial services and a passion for turning financial planners into superstars, Sikhulule has been diving headfirst into the world of dynamic platforms and digital solutions.

Staying close to the asset management industry allows DFMs to keep an eye on how managers view themes and ultimately, their decision-making processes.

Active management under scrutiny. Closet indexing, underperformance and high fees continue to erode investor confidence.

Not many individuals are aware of the fact that any retirement contributions that did not qualify for an income tax deduction pre-retirement – in other words, disallowed contributions – can be used to reduce tax payable on (1) retirement lump sums and (2) annuity income in retirement.

Explore the journey of Christian Bwanakawa as an INN8 Investment Platform SIC, one that is filled with personal growth, client stories, and tips for thriving in a dynamic role.

A short, but inspiring journey of Lukho Mabece, a dedicated SIC who started as a key account manager in 2022 and transitioned to the IFA distribution team.

Navigating the complexities of launching a new investment platform in the financial services industry is no small feat and is a journey that is filled with challenges and triumphs. Douglas Turvey, an SIC for INN8 Investment Platform, shares reflections as we visit his five year milestone.

Stubborn US inflation clouds the global economy.

There is no scientific doubt that the climate of southern Africa is becoming warmer, with wide reaching ramifications.

We humans don’t like uncertainty. Consider a simple scenario: choosing something from the menu at a new restaurant. It's an inherently uncertain decision, compounded by the time pressure of the waiter returning. While the consequence of a poor choice is merely a subpar meal, the anxiety over not picking the safe option – yet another Hawaiian pizza – is very real.

Caron McKenzie’s journey at INN8 exemplifies dedication and growth and believes that trust is built with consistency. Coming from a rich history in financial platforms, she returned to STANLIB to help launch the digital-first INN8 Investment Platform. Caron’s story highlights the importance of a positive attitude, the importance of exceptional service, and building relationships of trust with advisers.

Relationships make the world go round. In the competitive landscape of financial services, people like Angela Nxumalo are the maestros of connection. She has a knack for weaving tight bonds with her colleagues, crafting robust relationships with her clients, and continually arming herself with the right skills and knowledge needed for success.

Continuous learning is cool. For people like Gio van Rensburg, who embodies the spirit of being eager to learn and grow, the biggest benefit of being a part of the INN8 Investment Platform team, is the people around him. He places integrity and trustworthiness at the top of his non-negotiables list and thrives on being presented with new challenges and always being the voice of the adviser.

In the evolving landscape of South Africa's financial services sector, the journey toward enhanced financial inclusion and consumer protection has been both dynamic and complex.

US inflation remains sticky – rate cut expectations pushed out

US inflation remains sticky – rate cut expectations pushed out

BIG TECH continues to drive global rally

Investors often study historical fund performance relative to industry peers when selecting an investment fund/portfolio, and from experience, a 3-year performance number is a popular reference point.

Last year we won the Citywire 2023 DFM of the Year Award. This was a wonderful achievement celebrating our overall DFM proposition but also the excellent investment performance of our solutions

FED begins pivot toward lowering rates. The strong rally across global and local assets in Q4 represented a welcome turn-around in investor fortunes for 2023, helping erase much of the losses of previous months.

November marked the strongest monthly gains for risk assets this year, with a broad rally in both equities and bonds that was helped by a further slowdown in global inflation.

The FSCA and PA published a new standard to guide financial institutions on governing and managing the risks in their IT systems to help create a more robust, secure IT environment.

In the ever-evolving landscape of financial services, individuals like Arifa Essop stand out for their passion and resilience. As a seasoned business development manager at INN8 Investment Platform, Arifa's unwavering determination has been her second mate in navigating client relationships.

Investors shy away from risk assets amidst inflation and the Israel/Gaza conflict. The US grapples with persistent inflation, while the ECB maintains steady rates in the UK/Europe. In Asia, China confronts deflation risks, and South Africa, despite a positive mid-term budget response, remains vigilant as risks linger.

It appears to be “full steam ahead” for the implementation of the much anticipated two pot retirement system, now scheduled to take effect on 1 March 2024. Despite strong concerns raised by the Retirement Fund industry regarding the proposed effective date of the regulations, it seems we must all prepare for the wide-scale changes to retirement savings rules to take place early next year. Here's what advisers need to know

US equities stumble amid China and Fed concerns. Euro-area business contracts, with Germany facing historic import declines. The Bank of England raises rates amid UK inflation, and South Africa grapples with economic hurdles as CPI eases to 4.7%. Amidst global uncertainties, markets navigate turbulence.

In the month of July, there was robust growth in both global and local stocks, driven by the US Federal Reserve's decision to raise interest rates to their highest point in over two decades. In the UK, inflation maintained a persistent high, while China introduced additional stimulus measures and the Bank of Japan made adjustments to yield curve control. Furthermore, the South African Reserve Bank opted to halt its ongoing rate hikes.

Learn about the intimacy curve and its role in the art of selling in this insightful article series by Georgina Smith. In part four, Georgina explores the understanding where you are on the curve and with the buyer's motivation, you can increase your chances of success.

Learn about the intimacy curve and its role in the art of selling in this insightful article series by Georgina Smith. In part five, Georgina discusses the importance of knowing where you are on the intimacy curve in sales while exploring "no man's land maybe" and how to avoid it.

Learn about the intimacy curve and its role in the art of selling in this insightful article series by Georgina Smith. In the final part, Georgina discuss how to identify the type of sale you have in front of you, where you are on the intimacy curve, and how to move that relationship along the intimacy curve.

Learn about the intimacy curve and its role in the art of selling in this insightful article series by Georgina Smith. In part two, Georgina explores understanding relationships on the intimacy curve.

Learn about the intimacy curve and its role in the art of selling in this insightful article series by Georgina Smith. In part three, Georgina explores moving up and down the intimacy curve and the importance of knowing where you are on the intimacy curve

Take a look at what happened in last month's markets and how it affected performance, with Portfolio Manager, Carl Chetty.

The SARB Monetary Policy Committee (MPC) decided to hike the repo rate by 50bps, more than the forecasted consensus of 25bps. Here’s what the industry is saying…

The asset management industry in South Africa still faces gender and race gaps in investment decision-making roles. While there are efforts to address these gaps, challenges such as a scarcity of senior female professionals and lower budgets to compete for talent hinder progress. Discover the initiatives being taken to improve diversity and inclusion in the industry, and why this is crucial for transformative growth.

Take a look at what happened in last month's markets and how it affected performance, with Portfolio Manager, Lubabalo Khenyane.

The FATF announced on 24 February that South Africa has been added to its grey list. This means South Africa will be subject to increased monitoring, which is likely to have serious repercussions for the country’s links to global financial systems. Here are some possible implications for investors, businesses, and the country.

Take a look at what happened in last month's markets and how it affected performance, with Portfolio Manager, Richo Venter.

As INN8 Invest's Head of Distribution, Waseem Abrahams plays an integral role in building a BDM team with a focus on the future. We sat down for some virtual coffee to find out more about Waseem's journey to INN8 Invest.

With a focus on capital markets and investing, externalities can be positive or negative and can have a significant impact on many parties.

As an adviser, it pays to do due diligence to find the right investment platform partner that adds value to your business, you and your clients.

In the first of an updated three-part series, we discuss how you can save on tax by starting to contribute – or contributing more – to your current retirement fund(s). The updated series focuses on section 11F of the Income Tax Act – the deduction of contributions to retirement funds.

Take a look at what happened in last month’s markets and how it affected performance, with Portfolio Manager, Melvyn Lloyd.

When investing, acting on emotion can lead to irrational decisions. Develop a sound investment game plan and stick to it.

The main pitfalls associated with income funds and effective yields require research and a solid understanding of the fund’s strategy.

Taxes don't have to be complicated. In this short guide, Lebogang Phuti-Thornton keeps things simple so you can easily take advantage of the tax breaks from SARS.

As head of INN8 Investment Platform’s proposition team, Michael Summerton plays an integral role in building the platform of the future. We sat down for some virtual coffee to find out more about Michael’s journey to INN8.

Take a look at what is happening in this month's markets and how it's affecting performance with Portfolio Manager, Carl Chetty.

There is a big need for more financial advisers in South Africa, especially to help address one serious problem in the country: Saving.

LISPs are spending time and money upgrading their tech - but they look at their people, too.

As INN8 Invest's Head of Strategic Investments and Manager Research, Jennifer Henry has come a long way to get herself onto the right path.

Jennifer Anderson holds a special place in our heart. As INN8’s Head of Investment Platform Product & Communications, Jen is our resident ‘legislation nerd’ and keeps us – and our advisers – up to date with the latest regulations and their impact on the industry. We sat down for some virtual coffee to find out more about how she found herself where she is today.

Take a look at what is happening in this month's markets and how it's affecting performance with Portfolio Manager, Richo Venter.

As INN8’s Head of Distribution and Client Services, advisers are familiar with the energy Georgina Smith and her team bring to the company. Her unique approach to client service has made all the difference in our business. We sat down for some virtual coffee to find out more about what brought her out to South Africa and how she found herself where she is today.

How you use technology in your business could be a competitive differentiator. For financial advisers, technology plays a crucial role in remaining relevent.

Take a look at what is happening in this month's markets and how it's affecting performance with Portfolio Manager, Melvyn Lloyd.

Joao Frasco is the Chief Investment Officer for INN8 Invest. Simply put, it means that he is responsible for setting the investment philosophy and process for INN8 Invest, and managing the large team of highly experienced and qualified investment professionals. We asked Joao a few questions to understand what it took for him to land in this position.

Although past performance is not necessarily a guide to future performance, it is one of many aspects to consider when making a comparison between ‘like-for like’ portfolios. Leigh Kohler explains...

In a world of distractions, it’s important to do something for yourself. For Adriaan Giessing that means getting on a mountain bike and cycling across the country. On the 15 June, Adriaan’s Freedom Challenge adventure kicks off. We’re always interested in the endeavours of our tribe, and asked Adriaan about his journey and he shared a few words with us.

Leigh Kohler is Head: DFM at INN8 Invest - the latest proposition offering from INN8 - and the past two decades have landed him exactly where he needs to be. We asked Leigh how exactly he got to where he is today, leading the most exciting DFM offering out there.

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In May, UK's Phil Billingham joined Georgina Smith to discuss the various business models available to financial advisers. From where it started, to where it's going, in this short recap of his career, Phil maps out how the financial services industry has indeed gone from sales, to advice, to planning...

At INN8, we have always been inspired by the wealth managers of the future – the financial visionaries who guide clients through new and uncertain times and act as trusted partners when things get hairy. Here's why we are inspired by the adviser.

For a couple of years, the headlines that have peppered financial publications’ front and home pages hinted at the precarious position of the traditional financial adviser. The statistics, however, disagree.

Over the last two decades, South Africans have seen the gradual easing of the stringent exchange controls, the most recent being after the budget speech. We have summarised the key aspects that will have an impact so you can effectively guide your clients.

If you lost 50% of your money, what return would you subsequently need to get back to your original investment? Your gut instinct would probably be to say 50%, since that is how much you lost. However, with a little consideration you would get to the correct answer of 100%.

Mickey Gambale is the Head of INN8. Over the last 20 years, he built up his business experience to include a vast range of financial service skills. But how exactly did Mickey get to where he is today, leading one of South Africa’s most adviser inspired brands? We sat down for some virtual coffee and asked him a few questions, both about how he got here and what it’s like to work at INN8.

When investing via the INN8 platform, there are no restrictions on the purchase of rand-denominated foreign assets, other than those imposed by regulation.

The rollercoaster disaster train that South African politics seemed to have been on during the last decade appears to have lost a bit of momentum. As host and political analyst, Max du Preez, and chief economists Annabel Bishop from Investec and Kevin Lings from STANLIB, discussed during our webinar, The Elephant in the Room, facts and events of the last couple of months do point in the direction of two major positive shifts.

The US stock market capitalisation makes up nearly half of the world index. Understanding the actions of the US Federal Reserve (Fed), and how its policy stance impacts markets, is therefore critical for investors worldwide. ^[1] The STANLIB Multi-Strategy team pays close attention to Fed behaviour and we have observed a profound change post-pandemic.

After being touted for the first time in 2012, in a discussion paper released by National Treasury called Enabling a better income in retirement, T-day reforms officially came into effect on the 1st of March 2021 – almost a full decade later.

The Financial Sector Conduct Authority (FSCA) has approached the Retail Distribution Review, first touted in 2014 for the South African financial services market, with consideration and broad consultation. In a recent interview between INN8’s Head of Distribution Georgina Smith and CEO Mickey Gambale, some of the latest content around the topic, released in a discussion document at the end of 2019, is unpacked. In this article, the landscape and risks around categorisation of advisers are unpacked.

If 2020 has taught us anything in the investment platform industry, it’s that we need to be flexible, be insightful, and be able to respond rapidly to ever-changing adviser and client needs. Michael Summerton explains.

In the third article of our three-part series on prescribed assets, we unpack the risks and opportunities attached to possible outcomes of the current debate.

Everything we do is inspired by the adviser; from our seamless onboarding experience to the technology we use. Advisers inspire the way we work and how we communicate.

In our second article, we will unpack why the South African government is considering retirement savings as a possible pool of funding for growth projects.

In this three-part article series, the topic of prescribed assets in the South African context is unpacked: firstly, the existing content of the current debate; secondly, the reason the option has made its way on to the table in the first place; and thirdly, the risks and opportunities that the different possible outcomes bring for investors and their financial advisers. Keep an eye out for the series over the next six weeks.

Internet, robotics, and technology are changing advice practices forever, writes Xavier Zealand and Georgina Smith.

As of end of July, INN8's Head of Distribution, Georgina Smith, is one of 100 people to have swum around the treacherous Cape Point - but to her, it's all about conquering fears.

Over the past few months, we have had to adapt unlike ever before. Defining our company culture goal - to create an environment where different people with a digitally-first mindset feel at home - has helped with this transition.

INN8 is aware that the credit bureau Experian, which provides credit data to many financial services institutions, was impacted by a data breach recently. We urge you to take additional precautions to safeguard your personal information.

While our own international travel might be curtailed for the next few months, it doesn’t mean your money can’t still find new opportunities and even in a time of negative sentiment, market volatility, and frightening forecasts the reasons for investing offshore still hold true, explains Head of Proposition, Michael Summerton.

Websites contain endless interaction possibilities that create a unique set of user experiences – but without some sort of guidance or direction, this can be a frustrating experience. INN8’s Digital Front-End Product Owner Shanaaz Singh explains just how important UX is, no matter the size of your website.

It’s times like these that highlight the role business partners play, and where the partnership approach and flexibility of a discretionary investment manager (DFM) really comes into its own, explains Stephen Backhouse.

How do you not only create a great team, but one that epitomises your business? In this fantastic introduction to team building, Head of Distribution, Georgina Smith, looks at the how and why with a more holistic view than usual.

To succeed, the modern business analyst has to evolve. Samuel De Swardt, INN8's Senior Data Modeler & Data / BI Architect, writes about how adding significant insight that focuses on client experience can transform your business.

As COVID-19 tightens its grasp on Europe and the cases in Africa start to follow the well-known and well-publicised trend of a hockey stick curve, what can small- to medium-sized business owners practically do to help their staff, their clients, and themselves during these uncertain times?

For a business to grow, we cannot just be spinning our wheels in the details of daily ops’ demands and changes. We need ensure that we’re thinking ahead and pushing boundaries while also being pragmatic and cognizant of implementation challenges.

What does it mean to deliver the future? We review what an investment platform can and should be doing to make wealth managers’ lives simpler and easier, enabling them to spend more time doing what they love – advising clients.

Is it truly possible to reengineer and realign a corporate mindset to operate in a digital environment that requires innovation and responsiveness to market dynamics at speed? INN8's CEO, Mickey Gambale, takes a look.

The traditional definition of LISP falls short when it comes to the investment platforms modern day companies like INN8 are building for wealth managers.

I see a great deal of wealth managers in my working week. With every adviser firm I visit there is usually a lady or gentleman who is front of house and who greets me.

It’s tax season, which means it’s the time of the year when investors need to consider contributing as much as possible to their retirement annuities to ensure that they can reap the tax benefits. So, before the tax year comes to a close on the last day of February, let’s consider your options.

Achieving those annual goals you set for your wealth management firm doesn’t have to be the inconvenience they appear to be thanks to these few simple steps from Stephen Tucker.

What's that magic ingredient that combines with tech and data to deliver a truly exceptional and delightful client experience? To start off the year, click through to explore with INN8's Michael Summerton how to solve for χ to transform your business.

Exquisite views of Table Mountain and the gorgeous De Grendel Wine Estate and Restaurant greeted attendees of the most recent edition of Dinner with INN8. Wayne Duvenage joined the group as the guest speaker and shared his inspiring thoughts on the future of South Africa.

Is it truly possible to reengineer and realign a corporate mindset to operate in a digital environment that requires innovation and responsiveness to market dynamics at speed? INN8’s CEO, Mickey Gambale, takes a look.

During our Durban edition of Dinner with INN8, hosted at The Oyster Box in Umhlanga, local wealth managers were treated to an evening of taste bud disruption and stimulating conversation with Gavin Moffat. Author, motivational speaker, and full-time pothole spotter, Gavin shared his experiences as a business owner and the importance of having a clear vision.

Team INN8 is made up of people willing to push themselves and take on incredible challenges – it’s just who we are. We celebrate our victories and achievements together – and we’re so proud of Mo and Georgina for flying the INN8 flag high.

Establishing a set of guiding principles and fundamental beliefs for your company can lend a hand in defining the people you hire and, as Lee-Ann Desai explains, helps your people function together and work towards a common goal.

Developing healthy money habits can help protect anyone against uncertainty, especially in a time of economic unpredictability. But if you're not sure where to begin, this simple step-by-step guide can help any South African millennial start the journey to financial freedom.

Developing healthy money habits can help protect anyone against uncertainty, especially in a time of economic unpredictability. But if you’re not sure where to begin, this simple step-by-step guide can help any South African millennial start the journey to financial freedom.

You might have your firm’s operations down to a T, but how are your business’ values communicated through the style of your offices? Georgina Smith offers some advice.

Without exception, Georgina Smith’s visits to wealth manager firms start off with a warm engagement from front of house staff. However, as standards rise, she offers a few more tips to keep on improving.

Apart from the delicious food served by sensational restaurateur, Cheyne Morrisby, here are some of the highlights from the first Dinner with INN8.

At INN8, collaboration is very important - it’s one of our service promises and forms the underlying essence of how we are “adviser inspired”. Collaboration is innate to who we are.

I see a great deal of wealth managers in my working week. With every adviser firm I visit there is usually a lady or gentleman who is front of house and who greets me.

In this video, Michael Summerton, Head of Proposition, speaks about whether the FSI is bound for disruption. He touches on some of the more interesting trends, particularly in technology, and how they are all coming together to transform and disrupt the way we live, work and manage our clients and their finances.

To become successful, you must first think successfully - a simple notion demonstrated by five simple, yet powerful thought habits practised daily by our CEO, Mickey Gamble.

Wealth managers are the modern gatekeepers to this realm of “being okay”. Just as a client wants to “be okay”, an adviser wants to know that their clients' wealth is going to be okay, too.

How do you, as a financial adviser, show your clients that you care? Georgina Smith sheds light on some of the more simpler practices you can adopt to make your clients feel unique, cared for and understood.

Ever think your idea is the greatest, but you're not too sure how to make it become a reality? In the sixth instalment of INN8's Digital Tools series, we take a look at tools and apps that will help unleash your creativity. 

If you are a wealth manager looking to future-proof your business and delight your clients using “ready-to-hand” technology, then you have come to the right place.

It was a Thursday afternoon when a group of Durban-based wealth managers joined INN8 for a discussion on land expropriation without compensation. Here's what we learnt.

The Zulu greeting “Sawubona” means, ‘I see you’. Not just ‘I see you standing here in front of me,’ but ‘I see where you come from, who your ancestors were, what troubles you, what you need and what you want. I see you, welcome’.

That’s what we crave, not only as a customer but as a human being, too. We want to be noticed so that if we were to reply, our response “Ngikhona”, meaning ‘I am here, I am validated, I matter’, would be appropriate. In this context one would believe that client centricity is the answer, it provides all the solutions to achieve the above. Could it be the silver bullet organisations are searching for?

CX is a lot more defined, allowing businesses to focus and mobilise teams better, which is why INN8 has chosen CX over client-centricity. INN8's CEO, Mickey Gambale, explains how you can, too.

No one is forced to adopt change, but sometimes introducing a piece of technology into your business can make day-to-day operations a breeze. Xavier Zealand, one of our Cape Town-based business development managers, spoke to two wealth managers about tech in the wealth management sector.

A spade is a spade - so let's call it that. South Africa is in its first technical recession in nine years - but you know that, so what are you doing about it?

The key to streamlining your business’ processes is to adopt the right digital tools to increase and better manage your time. This selection of tools could be the help you need.

While the financial industry has typically employed studious, serious, academic types who dress in suits and look and sound very smart, INN8 sees through that. Michael Summerton is one such example.

Louise Usher, Head of Business Development at INN8, says that despite the benefits of investing offshore, South Africans are surprisingly reluctant to take the plunge.

As non-traditional players enter the financial services market, competitive pricing and effective operational models are at the forefront of innovation.